Privacy Policy

1. Information We Collect

• Identity and contact information: full name, date of birth, gender, address, email, phone number.
• Travel and immigration documents: passport details, visa application details, photographs, and other identification documents required for ticketing, visa, or forex services.
• Financial information: payment details and, where required for forex/KYC purposes, PAN and bank account information.
• Insurance-related information: details required for facilitating travel insurance applications and claims.
• Website usage information: IP address, browser type, and pages visited, collected automatically through cookies or similar technologies.

2. Purpose of Collection and Use

We collect and use personal information to process bookings and Services (air ticketing, tour packages, visa applications, forex transactions, and travel insurance), to comply with regulatory and KYC requirements, to communicate with the Customer regarding their booking, to respond to enquiries and grievances, and to improve our website and Services.

3. Sharing of Information with Third Parties

In the course of providing our Services, we may share personal information with airlines, hotels, and tour operators; embassies, consulates, and visa/immigration processing authorities; foreign exchange authorised dealers and banks; insurance companies; and government or regulatory authorities, where required by law or necessary to render the requested Service. We do not sell personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, accounting, or reporting requirements applicable to travel, forex, and visa services.

6. Cookies

Our website may use cookies and similar technologies to enhance user experience and analyse website traffic. The Customer may control or disable cookies through their browser settings, though this may affect the functionality of the website.

7. Customer Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, the Customer may request access to, correction of, or deletion of their personal information held by the Company, by writing to the Company's designated contact point. The Company shall respond to such requests within a reasonable time, subject to any legal or regulatory requirement to retain such information.

8. Information Relating to Minors

Where travel or visa services are booked for a minor, the Company processes the minor's personal information solely for the purpose of the booking, on the basis of consent provided by the minor's parent or legal guardian at the time of booking.

9. Grievance Officer / Contact

For any queries, concerns, or complaints regarding this Privacy Policy or the handling of personal information, the Customer may contact the Company's designated Grievance Officer/contact point, as published on the Company's website.

10. Changes to this Privacy Policy

The Company may update this Privacy Policy from time to time. Any changes will be posted on the website with the revised effective date, and continued use of the website or Services after such changes constitutes acceptance of the revised Privacy Policy.

11. Consent

By using our website or availing any Service, the Customer consents to the collection, use, and sharing of their personal information as described in this Privacy Policy.